Frequently Asked Questions
What is City Delivery?
City Delivery is a U.S. based delivery service. We partner with local restaurants, butchers, supermarkets and businesses to deliver their products to homes, businesses, and hotels. As a company we strive to have the provide teh utmost in customer service, swift delivery times, the best products in you area!
How much does delivery cost?
Delivery charges are $3.99 (up to 3 miles) and $.54 for a each additional mile. Tips are always appreciated, and there is a $5 order minimum.
Where do you deliver?
Currently we deliver to the following metro areas: Washington DC, Dallas/Fort Worth, Houston, Detroit, and New York City
How long will it take?
Most orders average around 20-45 minutes for delivery. Times may vary during peak hours, however your order should never take longer than one hour to deliver. Our system allows you to be notified of orders via our website, texts/sms, in app notifications. If you have any questions or would like a time estimate for a specific order you can call us at (469)-912-1656 or email us at firstname.lastname@example.org
Can you please add my favorite restaurant?
Sure! E-mail us at email@example.com and we will get the process started
Can I order for Multiple Restaurants?
Of course! Note that each restaurant will incur a separate delivery fee
I want instant answers, how do I speak to someone?
You can message from within our website there is an in-chat and message feature just click on the icon to get started! Or text/call us at (469) 912-1656 or email us at firstname.lastname@example.org
When do you guys start and stop delivering?
Delivery hours are 11 a.m. to 9 p.m. 7 days a week
PLEASE CONTACT City Delivery WITH ANY QUESTIONS RELATED TO DISPUTES, REFUNDS OR CUSTOMER SERVICES